Privacy Policy for Football Connect
Effective date: Friday 19 June
App name: Football Connect
Company/Operator: Football Connect Ltd.
Contact email: info@footballconnect.uk
Football Connect respects your privacy. This Privacy Policy explains how we collect, use, store, share, and delete personal information when you use our mobile app, website, or related services.
1. Information we collect
We may collect the following information:
Account information
This may include your name, email address, username, password, profile photo, club/team details, age range, and account settings.
Location and postcode data
We may collect your postcode, town/city, approximate location, or device location if you give permission. We use this to help show nearby players, clubs, teams, matches, events, or football opportunities.
In-app messages
If you use messaging features, we process message content, sender and recipient details, timestamps, and related metadata so messages can be sent, received, moderated, and protected from misuse.
User-generated content
This includes profiles, posts, comments, photos, videos, match listings, team listings, reviews, reports, and any other content you upload or share in the app.
Device and usage data
We may collect device type, operating system, app version, IP address, log data, crash reports, and how you interact with the app.
Safety and moderation data
We may collect reports, blocked-user records, moderation decisions, and evidence needed to investigate abuse, fraud, harassment, or breaches of our rules.
2. How we use your information
We use your information to:
create and manage your account;
show relevant football opportunities near you;
enable in-app messaging;
display user-generated content;
personalise your app experience;
provide customer support;
maintain security and prevent misuse;
moderate content and enforce our terms;
improve the app and fix technical issues;
comply with legal obligations.
3. Legal basis for processing
Where required by law, we rely on one or more of the following legal bases:
Contract: to provide the app and account features you request.
Consent: for optional features such as device location access or marketing.
Legitimate interests: to improve, secure, moderate, and operate the app.
Legal obligation: where we must keep or disclose information to comply with law.
4. Location and postcode data
Football Connect may use your postcode or approximate location to match you with nearby football-related content. We do not require precise GPS location unless a feature specifically needs it and you grant permission.
You can turn off device location access in your phone settings. Some location-based features may not work properly if location access is disabled.
5. In-app messaging
Messages are processed so users can communicate inside Football Connect. We may review messages where necessary to investigate reports, detect abuse, protect users, or comply with legal requirements.
Users should not share sensitive personal information in messages unless they are comfortable doing so.
6. User-generated content
Content you post may be visible to other users depending on your settings and the feature used. You are responsible for the content you upload.
We may remove content that breaks our rules, harms other users, infringes rights, or is unlawful.
7. Sharing your information
We do not sell your personal information.
We may share information with:
service providers who help us host, operate, analyse, or secure the app;
payment providers, if paid features are added;
moderation or safety partners;
law enforcement, regulators, or legal advisers where required;
another organisation if Football Connect is sold, merged, or reorganised.
8. Data retention
We keep personal information only for as long as needed for the purposes described in this policy, including providing the app, resolving disputes, enforcing terms, meeting legal obligations, and maintaining safety records.
When information is no longer needed, we delete it or anonymise it.
9. How to delete your account
You can request deletion of your Football Connect account by:
going to Settings > Account > Delete Account in the app, if available; or
emailing us at delete@footballconnect.uk with the subject line “Delete my Football Connect account”.
When your account is deleted, we will delete or anonymise your personal account data unless we need to keep certain information for legal, safety, fraud-prevention, dispute-resolution, or regulatory reasons.
Some content may remain if it has been shared with other users, copied, backed up, or anonymised, but it will no longer be linked to your active account where reasonably possible.
10. Your rights
Depending on where you live, you may have rights to:
access the personal data we hold about you;
correct inaccurate data;
delete your data;
restrict or object to processing;
withdraw consent;
request a copy of your data;
complain to a data protection authority.
To exercise these rights, contact [privacy@email.com].
11. Children and young users
Football Connect is not intended for children under 16 years old. Users under 16 should use the app with permission from a parent or guardian where required by law.
12. Security
We use reasonable technical and organisational measures to protect your information. However, no app, website, or online service can be guaranteed to be completely secure.
13. International transfers
If we use service providers outside your country, your data may be transferred internationally. Where required, we use appropriate safeguards to protect your information.
14. Changes to this policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify users in the app or by other appropriate means.
15. Contact us
For privacy questions or account deletion requests, contact:
Football Connect Ltd.
Email: info@footballconnect.uk